Refunds, Returns, Exchanges & Delivery Policy

Shop.ChickDevelopment.com

All products sold on Shop.ChickDevelopment.com are made to order through a print-on-demand fulfillment partner. Because each item is produced specifically for your order, our policies differ from traditional retail stores.

Made-to-Order Products

Each item is custom printed once an order is placed. Due to the nature of print-on-demand fulfillment:

We do not accept general returns
We do not offer refunds for buyer’s remorse
Exchanges and replacements are handled on a case-by-case basis

Order Failed to Deliver / Returned to Sender

If a shipping carrier is unable to deliver your order due to an incorrect or incomplete address, or if the package is unclaimed, the order will be returned to the fulfillment facility.

Returned orders are held for up to 30 days at no cost. You will be notified if your order is returned.

Your Options

Confirm or correct your shipping address
Request reshipment of the order

Reshipping costs are the responsibility of the customer unless the error was caused by us.

Customers are responsible for ensuring their shipping address is accurate at checkout. We are not responsible for delivery issues caused by incorrect address information.

Lost Orders in Transit

All orders include tracking information. Shipping estimates are not guaranteed delivery dates. Delays may occur due to carrier issues, customs processing, or high order volumes.

If tracking shows no movement for an extended period and the order is presumed lost, please contact us within 30 days of the estimated delivery date.

If a package is confirmed lost by the carrier, a replacement may be issued at no additional cost when eligible.

If tracking shows the order as delivered but the customer did not receive it, the customer should check with neighbors or the local post office. Orders marked as delivered are not guaranteed replacement.

Damaged or Mislabeled Items

In rare cases, items may arrive damaged or incorrectly labeled.

To report an issue, contact us within 30 days of delivery and provide:

A detailed description of the issue
Clear photos showing the damage or labeling error

Approved claims will receive a replacement at no additional cost. Refunds are not issued for approved replacements.

Wrong Item Sent

If you receive the wrong product, design, or color due to a fulfillment error, please contact us within 30 days of delivery and include photos of the incorrect item.

Once verified, a replacement will be issued at no additional cost.

Size Exchanges

All items are printed on demand. Size exchanges are not offered by default.

Please refer to the size charts on each product page before placing your order.

In limited cases, size replacements may be offered at our discretion. Additional fulfillment or shipping costs may apply.

Buyer’s Remorse / Changed Mind

We do not accept returns or offer refunds for:

Incorrect size selection
Changed mind after purchase
Dislike of the product after delivery

All products are custom-made and cannot be restocked.

Delayed Orders

Shipping delays may occur due to fulfillment volume, carrier delays, or customs processing.

If your order is outside the estimated delivery window, please review your tracking information. If there are no updates for several days, contact us for assistance.

Contact Information

For all order-related issues, please contact us using the details below.

Email: thechickprogrammer@gmail.com
Subject: Order Issue

What to Include in an Order Issue Email

Including the information below helps us resolve your issue as quickly as possible. Requests missing required details may take longer to process.

Required Information

Order Number
Full Name (as it appears on the order)
Email address used at checkout
Clear description of the issue

Additional Information (When Applicable)

Photos of the item and issue (required for damaged or incorrect items)
Photo of the shipping label
Date the package was delivered
Confirmation of the shipping address (for delivery issues)
Preferred resolution (replacement or refund if eligible)

Examples of Helpful Emails

Damaged Item Example

Order #: 12345
Name: Jane Smith
Email: janesmith@email.com

My shirt arrived with a tear near the sleeve.
The package was delivered on March 3rd.
Photos of the damage and shipping label are attached.
I would like a replacement if possible.

Wrong Item Example

Order #: 67890
Name: Alex Johnson
Email: alexj@email.com

I received the wrong design on my hoodie.
Photos of the incorrect item are attached.
Please advise on next steps.

Delivery Issue Example

Order #: 54321
Name: Taylor Brown
Email: tbrown@email.com

My order appears delayed and has not moved in tracking.
The shipping address on the order is correct.
Please let me know the status.

Final Notes

We reserve the right to deny claims submitted outside the stated timeframes. This policy applies to all purchases unless otherwise stated. By placing an order on Shop.ChickDevelopment.com, you agree to this policy.